Shipping Returns & Refunds

We collect and send all orders using door-to-door or PUDO courier delivery and all deliveries are free. Our warehouse is in Johannesburg so orders within Johannesburg will be delivered within 7-10 working days. Other major centers will be 11-14 working days. Outlying towns and regional areas can take up to 14 working days.

Returns

Please contact us to arrange a return. If the item has broken within the warranty period then we will arrange the courier to come and collect so that we can check the issue and then send a replacement or issue a refund.

Refunds

If you decide that you no longer want the item then please note we can only issue a refund if the packaging is unopened and the item is unused. In this instance please understand that we will ask for you to cover the cost of the courier back to us. We will issue the refund once we have received the item and assessed its condition.

When issuing a refund we will process the refund back to you using the same payment method which was used for the order.Please note that refunds to credit cards can take 7 days reflect back in your account.